Senior Certification Program Manager

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

The Job

The Senior Certification Program Manager designs and builds certification programs, develops learning content, and implements the platforms and processes that enable partners and dealers to succeed with Tekion products. This is primarily a builder role — you will be creating net-new programs across 3–5 certification tracks serving a learner population of 2,000–5,000 partners and dealer personnel. You will work autonomously across a complex ecosystem of platforms, stakeholders, and product domains.

This role partners closely with Professional Services, Product Management, and implementation teams. If you thrive on building things from scratch, can ramp quickly on new platforms, and know how to assess complex skills and knowledge — this role is for you.

Reports To: Manager, Services Enablement Learning

Internal Title: Senior Services Enablement Learning Analyst

Role Level: Senior Individual Contributor

Expected Independence: Works autonomously with minimal supervision

Roles and Responsibilities

1. Certification Program Ownership

The Senior Certification Program Manager is the owner of the Tekion Certified credential program, owning tracks end-to-end and contributing to others across product platforms and business lines.

Design and develop item banks and question sets with appropriate difficulty distribution, Bloom’s taxonomy alignment, and coverage across learning objectives

Configure and manage certification and LMS platforms (Caveon Scorpion, SkillJar) including project setup, form building, delivery settings, and reusable templates following documented SOPs

Lead cut score and psychometric processes including Angoff method facilitation and SME panel coordination

Maintain and evolve certification content as products change, coordinating with product and cross-functional teams when releases require updates

Develop certification program policies, candidate communications, and operational procedures

Own certification reporting across SkillJar and Caveon, ensuring program health data reaches the right stakeholder audienc