Technical Writer - SaaS

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

As a Technical Writer you will develop product enablement resources for all audiences, including our internal stakeholders—from our customer success team to our partners—and our external customers. The content resources you create will help ensure the success of our implementation projects and help customers use our product.

Preferred Skills:

7 to 9 years technical writing experience for a SaaS/PaaS company.

Ability to edit, write, and revise all technical material for consistency and accuracy.

Excellent verbal and written communication skills.

Excellent organizational skills and attention to detail.

Ability to prioritize and execute tasks in a fast-paced environment.

Willingness to take on new challenges and build on current skills.

Exceptional analytical and conceptual thinking skills.

Ability to multi-task and be a self-starter.

Roles and Responsibilities:

Write and edit technically accurate, high-quality content.

Assess core personas and their motivations and develop the appropriate content to support them.

Determine the clearest and most logical way to present product information for user comprehension.

Act as user advocate in the creation and review of UX content.

Generate innovative ideas for content development and delivery.

Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of topics and user and content needs, create content for documentation and user interfaces, and help define product language and terminology.

Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of Solutions topics and user and content needs, create content for Solutions documentation and user interfaces, and help define product language and terminology.]

Maintain and update content as the product evolves.

Implement content feedback channels to identify and solve problems via documentation.

Provide writing guidance and reviews for other contributors.

Contribute to defining language styles, including the look, feel, mood, and voice for all content types.

Educational Qualifications

Bachelor’s Degree in a related field is required.

This role is based at our office at WTC 11th floor, Old Mahabalipuram Road, SH 49A, Kandhanchavadi, Kottivakkam, Chennai, Tamil Nadu 600041, India. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be