Customer Solutions Architect

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.

This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.

This is a full-time, remote position based in Japan.

Technologies You’ll Work

Databases: SAP HANA, Oracle, SQL Server, Postgres

Data Platforms: Snowflake, Databricks, BigQuery, Redshift

Languages: SQL, Python, bash or powershell

Networking: SSH tunneling, VPNs, PrivateLink

Modern Data Stack tools and ecosystem technologies

What You’ll Do

Customer Adoption & Value Realisation

Own post-sales technical engagement across assigned Enterprise accounts

Drive adoption, optimisation and ongoing usage of Fivetran

Deliver enablement sessions, workshops and best-practice guidance

Monitor account health signals (usage, performance, support trends) and proactively intervene where needed

Ensure customers move from initial deployment to sustained, scalable success

Expansion & Growth Enablement

Identify, validate and execute expansion opportunities across business units, regions and use-cases

Translate customer initiatives into scalable data workloads and technical solutions

Partner with AEs to drive incremental ARR through structured expansion plays

Lead technical validation of new workloads, including workshops and (where necessary) POCs

Replicate successful use-cases across the organisation to accelerate growth

Technical Strategy & Architecture

Act as the chief technical stakeholder for assigned accounts post-go-live

Define and maintain Enterprise Reference Architectures aligned to customer environments

Ensure architectural consistency and